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Job Overview: The Billing Supervisor is responsible for executing the day-to-day billing and payment operations, ensuring the accuracy, timeliness, and completeness of all transaction activities. This role plays a critical function in maintaining the financial integrity of the organisation by managing end-to-end billing processes, resolving billing discrepancies, and continuously improving operational efficiency.

Key Responsibilities:

1.  Billing & Payment Operation

• Executes billing and payment cycle, including invoice generation, verification, issuance, and reconciliation where needed.
• Ensure all billing transactions are recorded and processed accurately and in accordance with established timelines, policies, and system requirements.
• Review and validate billing data prior to issuance to minimise errors, disputes, and revenue leakage.
• Monitor billing queues and ensure prompt resolution of pending or stalled billing items.
• Maintain and update billing records, ensuring data integrity across billing systems and databases.
• Coordinate with Finance for month-end and year-end billing close activities, including reconciliation of billing accounts and accruals.

2.  Quality Assurance

• Supports quality control measures implementation at periodic intervals and conduct regular spot-checks to ensure billing accuracy and compliance with contractual terms.
• Investigate and resolve billing discrepancies, exceptions, and disputes in a timely and professional manner.
• Track billing error rates, dispute volumes, and resolution timelines.
• Ensure proper documentation and audit trails are maintained for all billing transactions and adjustments.

Requirements:

• Diploma in any discipline
• Experience in finance, accounting and/or billing processes is a plus.
• Competent with Microsoft applications eg. Excel for data analysis, reporting, and reconciliation.
• Experience with data reporting tools or dashboards is a plus.
• Highly adaptable, attention to details, and process-orientated individuals are welcome.

*Only Shortlisted candidates will be notified.*