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You will be part of a wonderful team who are passionate about making a difference to the way technology shapes the port/logistic operations and how we work, giving you the opportunity to do great things. You will be exposed to cutting edge networking technologies such as Software Defined Networks (SDN), public and private cloud platforms, DWDM optical network and the emerging 5G technologies.

You will be responsible for the design, implementation and effective operationalization of a robust and resilient network infrastructure. You will play a pivotal role to enable the business to achieve its strategic goals and to stay resilient by engaging in robust discussions with internal stakeholders and external industry partners in areas of network service operations.

Responsibilities

• Develop deep understanding of PSA IT infrastructure vis-à-vis PSA business and operation application domains, thereby design, implement, own and maintain through provision of 24x7 technical operations support for network products/solutions to drive business outcomes.
• Manage end-to-end network service(s) and work with various task and project stakeholders on contractual, SLA and O&M matters.
• Be technically strong in enterprise routing, switching and data center networking technologies to provide technical and operations support for business domains that are highly dependent on network service(s).
• Develop, maintain and review workflows, processes, baselines and standard operating procedures in accordance with IT governance policies, standards, guidelines and frameworks.
• Manage the delivery of services by reviewing the technical setup and change requests against defined policies, standards, guidelines and frameworks while liaising with architects, consultants and business stakeholder(s) as required, and to manage expectations.
• Define, perform, automate and enhance the effectiveness and efficiency in visualizing, monitoring and analysis of network operations activities for regular OLA and KPI updates.
• Lead investigations, reviews and improvements of service delivery through technical and data analytics to gain insights, and to propose improvements (e.g. end-to-end delivery through automation) to improve user experience.
• Work with various parties to participate in matters relating to finance budgeting, contract management, procurement, asset management and audit of PSA network infrastructure and services.
• Engage stakeholders, through presentations or proposal, to provide key updates such as incident management, technical enhancements and future roadmaps.
• Understand audit processes, compliant requirements and coordinate in audit exercises.
• Coach, mentor and develop the people in your team.
• Engage users and stakeholders to proactively fulfill their needs and leave a positive professional image.
• Manage project and operational expenses budget and other administrative functions.
• Minimum Requirements
• Tertiary graduation in Computer/Electrical/Electronics Engineering or Computer Science.
• Minimum 3 to 6 years of relevant IT experience in network infrastructure operations with keen interest in developing IT service management skills.
• Possess with the following industry recognized certifications and experiences such as:
  • Network administration skillsets
    • Routing - Routing protocols (BGP, OSPF, EIGRP, RIP), QoS, route-map, PBR
    • Switching – Stack, VSS, VDC, VPC, FHRP, FEX, Link aggregation, port security
    • Firewall – Virtual context, ACL, NAT, Routing, IPsec Site-to-Site VPN, Remote access VPN, SSL VPN
    • System Management – Solarwinds NPM, Infoblox IPAM etc, Algosec
• Candidates who possess industry recognized certifications (e.g. CCNP, ITIL, CITPM, PMP etc) will have added advantage.

• User-oriented with strong problem solving and analytical skills.
• Excellent verbal and written communication skills and interpersonal skills.
• Ability to thrive under pressure, function and deliver effectively in a fast-paced environment.